Terms of Service

1. Acceptance of Terms

By accessing or using MOORLI VendorRiskDiagnostic (“Service”), a product of MOORLI LLC (“MOORLI,” “we,” “us”), you agree to be bound by these Terms of Service (“Terms”), along with our accompanying Privacy Policy and Disclaimer. If you do not agree with any of these Terms, you may not use the Service.

2. Description of Service

MOORLI VendorRiskDiagnostic is an automated intelligence engine that evaluates a domain’s point-in-time publicly published email security posture. The Service queries publicly accessible internet-facing records and signals (including but not limited to SPF, DMARC, DKIM, MTA-STS, MX, DNSSEC, registration context, and selected external corroboration signals) for the domains you provide and produces an informational and educational report based on those observations.

Provider-agnostic. The Service is designed to be provider-agnostic. We do not provide opinions about, certify, endorse, or “score” any email service provider, DNS host, registrar, or cloud vendor. Any third-party product or brand names referenced are the property of their respective owners and are used only for identification.

The Service does not provide personalized legal, regulatory, insurance, or professional cybersecurity advice. It is not a penetration test, vulnerability scan of private systems, continuous monitoring service, or a SOC 2 / ISO certification program.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use this Service. By using the Service, you represent that all information provided is accurate and that you have a legitimate business interest in auditing the domains provided.

4. Use of the Service

• Use the Service only for lawful purposes and in compliance with applicable privacy, contractual, and regulatory requirements.
• You are responsible for ensuring you have appropriate authorization and a legitimate purpose to evaluate the domains you submit.
• Do not reverse-engineer, bypass, probe, or attempt to discover source code, models, rules, or security measures of the Service.
• Do not resell, sublicense, or white-label the Service without written authorization from MOORLI LLC. White-label option is available with the purchase of an agency pack.
• Do not use the Service to harass, defame, or publish vendor results in a misleading way.

5. Account Access and Security

Access to your audit history and reports is secured through Google Sign-In and email/password authentication via Firebase Authentication. MOORLI VendorRiskDiagnostic does not store your account passwords in its application database. You are responsible for maintaining the security of your login credentials and for all activity conducted through your account.

6. Confidentiality

We treat your audit reports and the list of domains you scan (as associated with your account) as confidential information. We will not publicly disclose your specific audit results to third parties except as required to provide the Service (e.g., hosting/storage providers), to comply with law, or to protect our rights.

7. Payments and Refunds

All payments are processed via Stripe. Audit fees (Standard or Executive) cover a one-time diagnostic report and associated deliverables described at the time of purchase.

No refunds. Except where required by law, all sales are final once processing begins. If you initiate a chargeback or payment dispute without first contacting support for a good-faith resolution, we may suspend or terminate your access to the Service.

Credit restoration. If a paid audit fails because of a MOORLI-side delivery issue and no usable report is produced, we may restore the consumed audit credit for a replacement run. Restored credits are not cash refunds. This does not apply to completed reports, refreshed download links, user input, authorization, account, payment, or business-rule issues.

8. Delivery and Support

Once your audit begins, results are typically delivered within minutes. Support covers issues related to authentication, payment processing, and report generation only. Once a report has been successfully generated and delivered, the Service obligation is considered complete. The Service does not include implementation services, configuration changes on vendor systems, legal advice, or ongoing consulting.

9. Data Accuracy

Audit findings depend on publicly available DNS and internet configuration signals at the time of the scan. Factors such as DNS propagation delays, temporary nameserver outages, third-party misconfigurations, and vendor/provider changes may affect results. MOORLI LLC is not responsible for these external variables.

10. Intellectual Property

All intellectual property rights in the Service, including the audit methodology, algorithms, rules engine, scoring, and report templates, are owned by MOORLI LLC. You are granted a limited, non-exclusive, non-transferable license to use the generated reports for your internal business purposes (or for client presentations if you are authorized under an Agency/Reseller arrangement).

11. Termination

You may terminate your agreement to these Terms by ceasing to use the Service. We reserve the right to suspend or terminate your access at any time, without notice, for conduct that violates these Terms or is harmful to other users, MOORLI LLC, or third parties.

12. Disclaimer of Warranties

The Service and reports are provided “AS IS”, without warranties of any kind, express or implied. MOORLI LLC disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, accuracy, availability, or non-infringement. Use of the Service is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law, MOORLI LLC and its affiliates shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to the use of the Service or reliance on any report, including but not limited to lost profits, business interruption, or loss of data.

Liability cap. To the fullest extent permitted by law, MOORLI LLC’s total aggregate liability for any claim arising out of or relating to the Service or any report shall not exceed the amount you paid for the specific audit/report giving rise to the claim.

Some jurisdictions do not allow certain limitations; in such cases, the above limitations apply to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify and hold harmless MOORLI LLC, its affiliates, and personnel from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of applicable laws; or (d) your misuse or disclosure of vendor results.

15. Changes to Terms

MOORLI LLC may update these Terms from time to time. The revised version will be posted on this page with an updated effective date. Continued use after changes indicates acceptance.

16. Governing Law

These Terms are governed by the laws of the State of Minnesota, USA, without regard to conflict of law principles.

17. Contact

For any questions regarding these Terms, contact: support@moorli.io